FAQ
Engines and platforms
What engines do you support?
Hypercade supports Unreal Engine 5.x and Unity 2021.3 and later. Other engines can be supported on request.
What target platforms can I build for?
You can build for any platform your engine supports: Windows, Mac, Linux, Xbox, PlayStation, Nintendo Switch, iOS, Android, WebGL, etc.
How do I specify build targets?
During game setup, tell us what you’re building for. Hypercade configures the build pipeline accordingly. You can change this anytime in your game’s settings.
CI/CD and builds
Do I need to install TeamCity myself?
No. Hypercade operates a shared TeamCity instance. You don’t install or host anything. When you add a game, we configure a project on our server, and builds start automatically.
What happens when I push code?
Your push triggers TeamCity to pull the latest code and run a full build. The build compiles, runs tests, generates assets, and produces artifacts (binaries, debug symbols, crash logs). All of this takes 15-45 minutes depending on your project size.
How often can I build?
As often as you push. Most studios get 10-20 builds per day (one per commit or small batch). Hypercade handles the load.
Can I build specific branches?
Yes. By default, we build your main branch. You can also configure feature branches, QA branches, release branches, etc. See Managing Games.
What if a build fails?
Click into the build and check the logs. The first red error usually tells you what went wrong. Common issues: missing dependencies, uncommitted breaking changes, stale packages, test failures.
If you’re stuck, email the build log and your repo URL to [email protected].
Integration
What PM tools work with Radar?
Jira, Linear, Shortcut, GitHub Issues, and YouTrack. If you use something else, let us know.
Can I use my own crash reporter?
Yes. Hypercade currently uses BugSplat, which is managed by us. If you want to use your own BugSplat license, you can. We’re also evaluating Sentry as a managed option.
Email [email protected] to discuss alternatives.
Data and privacy
Is my source code safe?
Yes. Hypercade only pulls code for builds. Code never leaves the build pipeline. We don’t store it, scan it, or access it outside of CI/CD. Your repo credentials are encrypted and used only to fetch code during builds.
What data does the analytics SDK collect?
The analytics SDK collects anonymous telemetry:
- Machine UUID (to identify unique players, no PII)
- Hardware info (GPU model, CPU count, RAM)
- Game events (level completion, purchase, etc.) that you log
We don’t collect:
- Personal information (name, email, IP address)
- Browser history or system data
- Telemetry without explicit consent in your game
You control what events you log. See the analytics SDK docs for detail.
Who can see my data?
Your team sees all your data. Publishers and funds you share Radar reports with see project health only, not individual team data. Sonar reports are yours alone unless you share them.
Support
How do I get support?
Email [email protected]. Include your studio name, what you’re trying to do, and any error messages.
We respond within a few hours during business hours (9am-6pm Pacific, Mon-Fri).
I forgot my password
We don’t use passwords. Go to app.hypercade.io, enter your email, and we’ll send you a one-time code. No password needed.
I’m not receiving invite emails or one-time codes
Check your spam folder. If you still don’t see them, reply to [email protected] and we can resend manually.
Can I export my data?
Yes. As an org admin, go to Settings and click “Export.” You’ll get all your build history, crash reports, and analytics data as CSV files.
Troubleshooting
My build is timing out
Build timeouts usually mean your project is very large or the build process is inefficient. Common fixes:
- Check for unnecessary asset processing
- Optimize your shader compilation
- Consider splitting large monolithic projects
- Email us if timeouts persist; we can increase limits
My build succeeds locally but fails in Hypercade
This usually means a missing dependency, stale package, or environment difference. Check:
- Does your .gitignore exclude files the build needs?
- Are your dependencies in version control or downloaded during build?
- Does your local build use the same C++ compiler version?
Email us the build log and we can help debug.
Radar isn’t updating
Radar updates daily. If you just added a PM tool, the first update takes 24 hours. If Radar hasn’t updated in 2+ days, check your PM tool credentials in Radar settings.
I disconnected a PM tool but Radar still shows data
Radar retains historical data even if the connector is disabled. To fully remove a connector, go to Settings > Integrations and delete it.
Billing and accounts
How much does Hypercade cost?
Pricing depends on your game and team size. Email [email protected] for a quote.
Can I cancel anytime?
Yes. Hypercade is month-to-month. Cancel anytime. Your data remains available for export.
Do you offer discounts for nonprofits or students?
Yes. Email [email protected] and we’ll discuss options.
Still have questions?
Email [email protected] or check the other docs. We’re here to help.